Terms & Conditions

Below you will find the Terms & Conditions effective as of January 2012.

IMPORTANT: PLEASE READ THE TERMS IN FULL BEFORE MAKING A BOOKING.

This Agreement, consisting of the terms and conditions set out hereafter, is entered into between the "Client", the individual making the booking on behalf of him/herself and other participants, and the "Organiser", 1stopJamboree. The Agreement relates to the booking and staging of the "Event", a pre-paid package trip for one or more participants organised using www.1stopjamboree.com.

1. General terms

(I) The Client agrees to have a form of identification acceptable to the authorities of the country in which the Event is staged, to abide by the laws of the country in which the Event is staged, to comply with the guidelines and regulations of individual establishments within that country and, in general, to behave responsibly at all times. This Agreement is void where prohibited by law.

(II) IMPORTANT: The Client agrees that all participants for the Event will sign a disclaimer, a short-form document reiterating the main points of this Agreement, upon arrival. The Client is wholly responsible for informing all other participants of this requirement. Failure to comply with this requirement will result in the suspension of all aspects of the Event for the participant(s) involved.

(III) The Organiser agrees to provide the Client with the following for the duration of any Event booking:

(a) one standard single room, in a hotel appropriate to the booking,
(b) private transport to and from all scheduled aspects of the Event, if booked.
(c) 24hr access to a representative of the Organiser.

(IV) The Organiser reserves the right to add newly-affiliated establishments to its packages, to remove existing affiliated establishments from its packages and to alter the package status of any existing affiliated establishment, at any time and without notification.

2. Bookings & Payments

(I) The Client agrees to pay a deposit of 20% of the FULL GROUP PRICE, as stated on the received itinerary, to confirm the booking of the Event. Thereafter, the Client agrees to pay the remaining 80% of the FULL GROUP PRICE no later than 7 days before the start of the event. Failure to pay by this time will result in the immediate and irrevocable cancellation of the Event for the Client and all other participants.

3. Staging of Event

(I) The Organiser reserves the right to make changes to an itinerary at any time before or during a booked Event. Before the Event, any changes will be communicated to the email address given at time of booking. During the Event, any changes will be communicated in writing directly to the Client and/or lead participant. Refunds may apply.

(II) The Organiser will not be held liable for INJURY to participants, LOSS or THEFT of personal items(including travel fees and/or documentation), FINES or CHARGES incurred by participants(including shop, restaurant, bar or transport bills) or DAMAGE caused by participants, while travelling to/from an Event or attending an Event. Furthermore, the Organiser will not be held liable for THIRD PARTY CLAIMS made as a direct or indirect result of the booking and staging of an Event.

(III) The Client agrees NOT to engage in inappropriate or abusive behaviour towards employees or representatives of the Organiser, affiliates of the Organiser or members of the public at any time. In such cases, the Organiser will exclude the responsible participant or group of participants immediately and irrevocably from all further aspects of the Event. No refund will be provided.

(IV) The Client agrees to comply fully and at all times with any decision made by the Organiser, any representative of the Organiser or the management of any affiliated establishment of the Organiser.

(V) The Organiser will only provide wine and spirits by the bottle and, at the complete discretion of the representative of the Organiser, only as needed.

(VI) The Client agrees to notify the Organiser, or the representative of the Organiser, of any dissatisfaction with any aspect of the Event IMMEDIATELY. Thereafter an official complaint should be made in writing within 24 hours. Refunds may apply. The Organiser will not process complaints made following an aspect of the Event or after the Event itself.

4. Cancellations & Refunds

(I) The Organiser reserves the right to wholly or partially cancel a booked Event, for an individual participant or group of participants, at any time. Before the Event, such actions will be communicated ONLY to the email address given at time of booking and the Organiser is under no obligation to inform other participants. During the Event, such actions will be communicated in writing directly to the lead participant and/or those participants concerned. Refunds may apply.

(II) The Organiser is under no obligation to provide alternative solutions to cancelled aspects of a booked Event, either before or during the Event.

(III) The Organiser agrees to provide a full or partial refund, as outlined in parts 4.(v) and 4.(vi), for services not rendered or rendered unsatisfactorily if,

(a) the Client gives written notice of full package cancellation at least 24 hours before the start of the Event,
(b) the Client gives written notice of cancellation for an individual aspect of the Event at least 24 hours beforehand,
(c) an activity is cancelled by the Organiser or an affiliate of the Organiser,
(d) a written complaint, submitted by the Client within 24 hours of dissatisfaction, is deemed to be valid, or
(e) the Organiser is at fault in any way.

(IV) The Organiser will NOT provide a refund for services not rendered or rendered unsatisfactorily if,

(a) the Client fails to give written notice of full package cancellation at least 24 hours before the start of the Event,
(b) the Client fails to give written notice of cancellation for an individual aspect of the Event at least 24 hours beforehand,
(c) the Client fails to or chooses not to attend an aspect of the Event,
(d) the Client fails to follow the proper complaints procedure,
(e) the Client is excluded or rejected by an affiliate of the Organiser from an aspect of the Event,
(f) the Client is at fault in any way, or
(g) the Client fails to comply with the terms of this Agreement.

(V) If the Event or an activity within the Event is cancelled from the Client's side, the Organiser will make a refund, for individual participants or an entire group, as follows:

IMPORTANT: Within 24 hours of Event or activity no refund will be made.

(VI) If the Event or an activity within the Event is cancelled from the Organiser's side, the Organiser will offer an alternative solution of equal or higher value OR a full refund. If a properly-made and received complaint from the Client is deemed to be valid, the Organiser will make a full refund.

(VII) The Organiser will make all refund payments to the original source of payment used by the Client. No cash refunds will be made.

1stopjamboree Terms & Conditions effective as of January 2012.